Non Civil Servants

Service Administrator


Closing Date: 2022-01-13 23:59
$85,095 per month

Salary History

Job Vacancies History
No data

Entry Requirements

Candidates should have -
(a) (i) a bachelor degree from a Hong Kong university, or equivalent (See General Note (g));
OR (ii) passes in at least 2 subjects at A-level in the Hong Kong Advanced Level Examination and Grade C or above in 3 other subjects in the Hong Kong Certificate of Education Examination PLUS a post-graduate diploma in management related discipline;
(b) at least 15 years extensive experience in management and planning, of which at least five years in a senior management position;
(c) solid, innovative and strategic experience in resources management, event management, project planning with proven track record in sizable operations in the public sector; experience in public health care setting and in overseeing and coordinating major IT projects is an advantage; and
(d) a strong command of written and spoken Chinese and English; excellent communication and interpersonal skills, and ability to deal effectively with a wide spectrum of people.


A Service Administrator mainly assists in -
(a) overseeing the processing of complaint cases against registered medical practitioners in accordance with the procedures stipulated in the Ordinance and monitor the progress of complaints at the preliminary investigation stage, inquiry stage and appeal / judicial review stages;
(b) serving as the Secretary of the Preliminary Investigation Committee(s) and assuming a prosecutorial role at the inquiry hearings;
(c) review, planning, development and implementation of on-going and new initiatives, measures, events and projects;
(d) optimum management of financial, human and administrative resources;
(e) liaison with the executive and legislative branches of the Government on resources and funding issues, and with public bodies and individuals on planning and implementation issues;
(f) formulation and implementation of strategy for organizational goals and operation of the Complaint and Discipline Team of the Secretariat of the Boards and Councils;
(g) building and leading a multi-disciplinary team in event and project management;
(h) providing strategic input and advice to senior directorate on administrative and policy issues; and
(i) supervising the staff of the Complaint and Discipline Team of the Secretariat of Boards and Councils.

(Remarks: May be required to work on Saturdays, Sundays and public holidays.)

Terms of Appointment

Successful candidates will be appointed on non-civil service contract terms for up to 12 months. Renewal of contract will be subject to the service need of the Department and the performance of the candidate.

Salary and Fringe Benefits

$85,095 to $109,210 per month, depending on experience, plus end-of-contract gratuity
(a) An end-of-contract gratuity may be granted upon completion of the full contract period with satisfactory performance and conduct. Such gratuity, if granted, plus any contribution made by the Government to a Mandatory Provident Fund ("MPF") Scheme in respect of the candidates appointed as required by the MPF Schemes Ordinance (Cap. 485), will equal 15% of the total basic salary drawn during the contract period.
(b) The employee is entitled to 14 days paid annual leave if he has been in employment under a continuous contract for not less than 12 months. For contract period less than 12 months, the annual leave entitled will be calculated on a pro-rata basis, subject to the provisions of Employment Ordinance (Cap. 57). Other benefits such as rest days, statutory holidays (or substituted holidays), maternity / paternity leave and sickness allowance, where appropriate, will be granted in line with the Employment Ordinance (Cap. 57).

General Notes

(a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.
(b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all candidates meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
(c) Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
(d) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(e) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend recruitment examination and / or interview.
(f) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he / she will be invited to attend the selection interview / written examination without being subject to further shortlisting. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet "Employ People Based on Their Abilities - Application for Government Jobs by Persons with Disabilities" which is available for reference on the Civil Service Bureau's website at under "Administration of the Civil Service - Appointments".
(g) Holders of academic qualifications other than those obtained from Hong Kong institutions / Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications.
(h) Towards the application deadline, the on-line system would likely be overloaded due to large volume of applications. To ensure timely completion of your on-line application, it is advisable to submit the application as early as possible.

How to apply

The application period for the position of Service Administrator is from 7 January 2022 (Friday) to 13 January 2022 (Thursday).

Candidates MUST apply online through the Civil Service Bureau's website ( Applications submitted by hand, fax, e-mail, or post will not be accepted.

Candidates should state in detail on the application form their academic qualifications and relevant work experience (including job title, major duties as well as supervisory duties of the job and period of employment).

Candidates should send a copy of (a) academic transcripts; (b) graduation certificates; and (c) supporting documents of relevant work experience to the contact address indicated on or before 19 January 2022 (Wednesday). Please clearly mark on the envelope 'Application for the position of Service Administrator in the Department of Health' and quote the on-line application number on the envelope and every page of the copies of the documents. Please do not send any originals of transcripts / certificates / other qualification documents.

Candidates MUST provide their email addresses on the application forms. Candidates who are selected for written examination / interview will normally receive an invitation (by email or by post) in about five weeks from the closing date for application. Those who are not invited for written examination / interview may assume that their applications are unsuccessful.


Job No.: 45193
Address: Appointments Section, Department of Health, Room 1807, 18/F, Wu Chung House, 213 Queen's Road East, Wan Chai, Hong Kong.
Telephone: 2961 8775
Closing Date 2022-01-13 23:59
Publish Date 2022-01-07

Job Summary

Service Administrator
$85,095 to $109,210 per month, depending on experience, plus end-of-contract gratuity
Telephone: 2961 8775
Closing Date: 2022-01-13 23:59